Draft restored. Everything you had typed is still here.
FST Support Request
Tell the Factory Support Team what you need. Answer only what applies — this builds the complete request packet and sends it with your photos. Your answers save as you go, so you can jump to email or texts and come back.
Title, photo, phone & email auto-fill from the HMC directory when you pick your name.
Copied into a long re: re: re: chain and no time to dig through it? Paste the whole thing in. FST would rather read it than have you summarise it, and nothing gets lost on the way.
Optional: this reads the text and fills any blanks it can find - name, phone, email, address, model, serial and claim numbers. It never overwrites something you already typed.
Urgency
PPE required?
Your request
Field steps for whoever is at the unit
The manufacturer's warranty path for this brand — send it to the contractor so they can work while FST picks this up.
FST request packet
On a phone, tap Share + photos to send the packet with your pictures attached through Mail or Messages — email and copy carry text only. Nothing is sent to a server. HMC does not validate manufacturer authorization numbers; they are carried into the packet so nothing is lost.